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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Teresa Perron

September 2, 2026

5  out of  5
rating by Teresa Perron
"Called to ask for an updated document and wad accommodated immediately. Great service."
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Jacai Ray

September 1, 2026

5  out of  5
rating by Jacai Ray
"Amazing custom service"
We responded:
"Thank you, Jacai! I'm happy to hear you had an amazing experience with our customer service. We strive to make every interaction a positive one. Let us know if we can help with anything else!"
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John Romano

September 1, 2026

5  out of  5
rating by John Romano
"Working with Misty at Jeff’s office has been great! Always a pleasure to work with her and Jeff’s team. Highly recommended!!"
We responded:
"Thank you for the wonderful review, John! Martin is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
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Faris Alfadil

September 1, 2026

5  out of  5
rating by Faris Alfadil
"Peyton is the nicest! She answered all my questions. And helped with any concerns I had"
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Mikel Johnson

August 28, 2026

5  out of  5
rating by Mikel Johnson
"Misti is always very pleasant to speak with and she takes care of us every time we call in or need anything. Definitely the best insurance experience we have ever had"
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Angela Johnson

August 27, 2026

5  out of  5
rating by Angela Johnson
"Switched to this agency and am very pleased so far. Not only are they saving me money but you get a welcome call and made to feel appreciated that you chose them."
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Tyler Hardwick

August 26, 2026

5  out of  5
rating by Tyler Hardwick
"Shoutout to Bryce M. for the outstanding service and personality. 5/5"
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John Lee

August 19, 2026

5  out of  5
rating by John Lee
"Very nice polite and cordial.
Easy to deal with. I would recommend Jeff Burtis, state farm insurance agency to anyone!"
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Sofia Roundcount

August 14, 2026

1  out of  5
rating by Sofia Roundcount
"As a rental property owner I am very disappointed and DO NOT RECOMMEND THIS OFFICE! We received a request to replace our roof and no further details were provided. After replacing our roof, we received no further directions and then our rental dwelling policy was canceled. My husband was working with Gloria from Jeff's office and after more than a month still no update. We provided them documentation demonstrating the roof replacement and still no coverage after more than a month. Our mortgage company is trying to replace our insurance. Very disappointed with this agent and it's office."
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DeAnn Grandy

August 11, 2026

5  out of  5
rating by DeAnn Grandy
"Samantha was super helpful answering my questions. Thank you!"
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Cody Fry

July 31, 2026

5  out of  5
rating by Cody Fry
"I'm astonished at the affordable rate I got for my teenage driver and also at how swift and easy Bryce made the entire process. I really appreciate the patience and knowledge he handled all my questions with.
Additionally, the welcome call from Peyton was incredibly helpful. Thank you Peyton for the warm welcome and the friendly interaction! This has been a splendid customer experience!"
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Sean Salvador

July 29, 2026

5  out of  5
rating by Sean Salvador
"Renee Gas is THEE BEST !"
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Kenny

July 29, 2026

5  out of  5
rating by Kenny
"I had an excellent and professional experience with Peyton Jenkins! She is valuable member of your team."
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Jamie Macaluso

July 23, 2026

5  out of  5
rating by Jamie Macaluso
"We couldn’t ask for a better sales rep. Not only did Dom listen to our needs, and get us outstanding coverage, but he also saved us money in the process. If you need insurance or unhappy with your current coverage, talk to Dom. You won’t regret it!"
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Stephanie Hess

July 20, 2026

5  out of  5
rating by Stephanie Hess
"I was very happy with the agent Alex he was very professional and patient with me and made it easy and affordable. Thank you again for your agents time"
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Jessica Fuess

July 17, 2026

5  out of  5
rating by Jessica Fuess
"Great Customer Service! Everyone has always been fast with the policy changes I’ve needed"
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Savannah Bowles

July 9, 2026

5  out of  5
rating by Savannah Bowles
"Dax was fantastic to work with and Peyton was a delight to talk to. They got me the best deal as I’ve been shopping around for insurances AND bundled so many things for me. Great start to moving to Chicago."
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Maria Cruz

July 9, 2026

5  out of  5
rating by Maria Cruz
"Friendly staff. Quick service. Misty was great resolving my issue over the phone."
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Ellida Zahumensky

July 7, 2026

5  out of  5
rating by Ellida Zahumensky
"Very nice and pleasantly surprised"
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Andrea Mendez

July 4, 2026

5  out of  5
rating by Andrea Mendez
"I am a first time driver in my family and have had the worse luck when it comes to cars. This was my first time to finally just talk to an agent to see what I can do to lower my rate. Progressive was way too greedy and I couldn’t do it after some financial issues has come up (medical that delayed my work ethic). Bryce Markum was an outstanding person! I can say he lowered my rate tremendously! I was truly blown away and taken aback by how much a difference he was able to make. Lastly, he had a phenomenal customer service tone and demeanor, not dry and dull personality. He made it easy and comfortable to talk to as someone who has very bad social skills!!

HIGHLY RECOMMEND!

10/10

F Progressive."
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Mandy

July 2, 2026

5  out of  5
rating by Mandy
"Was very understanding and most of all patient with me so I was able to save myself money and be protected at the same time! I felt like I was able to open up & explain some of the reason why I was having trouble understanding everything and making sure got the best savings! I appreciate you Bryce"
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Donald Tucker

June 29, 2026

5  out of  5
rating by Donald Tucker
"Very professional and polite very helpful and explains every detail"
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Debrs Bromley

June 27, 2026

5  out of  5
rating by Debrs Bromley
"Both Cole and Samantha are both awesome knowledgeable professionals and offered excellent customer service! Highly recommend Jeff Burtis State Farm agency!"
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Sabrina Darnell

June 26, 2026

5  out of  5
rating by Sabrina Darnell
"I worked with Robyn, Peyton, and Samantha. They made things easy and were very nice. I haven't had any problems working with this office and enjoy the fact that they explain things to me in a way that I can understand it. Thank you so much ladies!"
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The Hallway Gang

June 24, 2026

5  out of  5
rating by The Hallway Gang
"He was very knowledgeable about everything from the cars to house. I greatly appreciate Bryce’s insight"