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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sylvia Stevenson

October 13, 2025

5  out of  5
rating by Sylvia Stevenson
"My experience with Abraham was very nice. He was very friendly, very knowledgeable and very professional. He answered all my questions and he verified a lot of them before he would give me the answer to make sure that they were correct so he did a very good job. I would recommend him to my friends if they need insurance. I received car insurance from him. I noticed in the list below automobile insurance is not listed."
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Tracy Pyle

October 10, 2025

5  out of  5
rating by Tracy Pyle
"I simply love my agent and his staff! He makes sure things stay on point and very helpful. State Farm has always been my go to Insurance Company! They Do You Right! Thanks. 😊"
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eimon jacobs

October 8, 2025

5  out of  5
rating by eimon jacobs
"Bryce was very professional. He is very caring helping with cheapest and what we service that we need."
We responded:
"Thank you for your review, Eimon! I'm happy to hear that Bryce provided you with professional and caring service. It's great to know he helped you find the right coverage at the best value. If you have any more questions or need further assistance, feel free to reach out anytime!"
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jackie wood

October 7, 2025

5  out of  5
rating by jackie wood
"Darrell was great. Good sense of humor, got me a great monthly rate with much better coverage than I had."
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Edward Luan

October 3, 2025

5  out of  5
rating by Edward Luan
"Caryna was great to talk to and helped me with my questions. The Jeff Burtis StateFarm team has been great over the years. Thank you for your service!"
We responded:
"Thank you for your review, Edward! I'm happy to hear that Caryna was able to assist you and that our team has consistently met your expectations over the years. We appreciate your trust in us! Let us know if there's anything else we can do for you."
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Delfrida Davis

October 2, 2025

5  out of  5
rating by Delfrida Davis
"The agent that I spoke with they were all wonderful and excellent, friendly and explain everything to me so that I can understand everything I’m proud for them to be my agent♥️"
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Linda Jeffrey

September 24, 2025

5  out of  5
rating by Linda Jeffrey
"I was very happy and pleased with Xay Ingles auto and rental quote he helped me save money and better benefit. He was very detail and explain every thing to the fullest I will recommend him highly. He is a keeper. He got my attention. I would give him a 10 thanks again linda H Harris"
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Nancy Luna

September 24, 2025

5  out of  5
rating by Nancy Luna
"Quick call for a cracked windshield. Great service, answered questions, and the follow up from the StateFarm glass guy was quick too!"
We responded:
"Nancy, thank you for your feedback! I'm happy to hear that you received great service and that your questions were answered promptly. It's wonderful to know the follow-up was quick as well. If you need anything else, feel free to reach out!"
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Deborah Drake

September 23, 2025

5  out of  5
rating by Deborah Drake
"Got car/rental insurance from Bryce Marlin He was professional thorough added renters insurance which I didn’t have Received waaaaay more for my money will be telling all my friends about him Totally better than Geico’s service no one answers the phone in all departments pathetic joke. Being a widow I so appreciate him saving me money!!!!!"
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Kayla F

September 22, 2025

5  out of  5
rating by Kayla F
"Alex has been awesome with helping provide me all information I needed to get me into a MUCH better policy than I was in with a previous provider. I was able to save so much with 3 options vs just one with my previous insurance company and as a single mom I am beyond thankful for that. I also have a better understanding of insurance with speaking to Robyn Alex and Samantha. The communication was something I was not prepared for as I've never had anyone reach out to check on me and make sure I am satisfied or even understanding of what I'm paying for, so shout out to Samantha for that and the entire team. I look forward to working with this team for years to come and getting the rest of my coverage set in place. Thank you all!"
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Grace Tiffany

September 22, 2025

5  out of  5
rating by Grace Tiffany
"It was great doing business with them. They explained everything exactly and best of all, they were not trying to sell me anything I didn’t want or need."
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Jamey Oliver

September 20, 2025

5  out of  5
rating by Jamey Oliver
"Gabby was very nice and helpful. All of my questions were answered."
We responded:
"Thank you, Jamey! I'm happy to hear that Gabby was able to assist you and answer all your questions. We appreciate your feedback and are here for any future needs you might have. Let us know if there's anything else we can do for you!"
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John Franklin

September 18, 2025

5  out of  5
rating by John Franklin
"Outstanding team of Professional.."
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Brittnany Mcintosh

September 16, 2025

5  out of  5
rating by Brittnany Mcintosh
"Bradon McIntyre and Samantha was amazing. Bradon listened to all my needs and made sure every detail was to my liking. Had a great follow up call with Samantha who was very informative and verified that all information was correct. Very happy I made the switch to state farm"
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Tracy Pintar

September 16, 2025

5  out of  5
rating by Tracy Pintar
"I appreciate all the help that Samantha and Jacob provided for me as I moved back to IL and transfered my insurance. They made the transition easy. Everyone I have talked to at Jeff Burtis office is kind and so helpful."
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Charles Hawkins (Work)

September 11, 2025

5  out of  5
rating by Charles Hawkins (Work)
"Always there for me. Fast responses and sensitive to the situations. Thanks"
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Catherine Criss

September 11, 2025

5  out of  5
rating by Catherine Criss
"Rep was very helpful and polite. Good customer service . Thank you"
We responded:
"Thank you, Catherine! I'm happy to hear that our team provided you with helpful and polite service. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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romana smela

September 9, 2025

5  out of  5
rating by romana smela
"Absolutely 100% knowledgeable and very friendly staff. In very short amount of time they took care of all my policies for a great price."
We responded:
"Romana, thank you for your wonderful feedback! I'm happy to hear that our team was able to assist you efficiently and provide great service. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Rick

September 9, 2025

5  out of  5
rating by Rick
"Just got insured for auto renters and life insurance. So far the customer service has been very good."
We responded:
"Thank you, Rick! I'm happy to hear that you're satisfied with the customer service while getting insured for auto, renters, and life insurance. If you have any questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Donna Willis

September 5, 2025

5  out of  5
rating by Donna Willis
"I am so pleased with Jeff Burtis. He went completely out of his way to find me the best coverage for my insurance needs. He found me the most best rate possible. If you are in need of trying to lower your insurance rate I highly recommend him. He will take his time with you and try to help you in any way possible. He found a rate for me that was half of what I was paying for insurance. He is so very thorough. I am from an other state than he is from he took his time to go out of his way for me. I liked the way that he was so very friendly. He did not make feel "hury up and be done with me". I highly recommend him. I am so very pleased with the insurance he found for me. He will try to help you if he possibly can. Give him a try."
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Kyleigh Miller

September 4, 2025

5  out of  5
rating by Kyleigh Miller
"Dax helped me sooo much! Worked with me fore several hours just to get to the rate I wanted super helpful, nice, and kind!! Highly recommend!!!!"
We responded:
"Kyleigh, thank you for your wonderful feedback! I'm delighted to hear that Dax was able to assist you so effectively and provide the support you needed. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Nicholas Mason

September 3, 2025

1  out of  5
rating by Nicholas Mason
"Wow talk about a mess. The lady who answered the phone clearly should have taken the day off if she was that upset. However to my knowledge I thought I was the customer and she could just put her issues outside of work aside. That was not the case. Found out I have been overpaying due to the car they have on file for me that is not even mine. I own my car outright. The car and VIN they have listed is a leased car and more expensive. I have been questioning why I pay so much given no accidents or tickets in years. I am waiting for a call back and will update once this mess is cleared up. However I will be taking my business elsewhere and will try to recoup what I have overpaid in court. There is more than one insurer out there thank goodness!!!"
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Doug Sternberg

August 26, 2025

5  out of  5
rating by Doug Sternberg
"Fast easy and very friendly. Made everything I needed in a matter of minutes. Thank you."
We responded:
"Thank you, Doug! I'm happy to know that you found the process fast and friendly. Our team is committed to making things as easy as possible for you. If you need anything else, feel free to reach out!"
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Frank McEntee

August 25, 2025

5  out of  5
rating by Frank McEntee
"Very professional and very smooth and no stress"
We responded:
"Thank you, Frank! I'm happy to hear that you found the experience professional and stress-free. Our team is dedicated to making things smooth for you. If you need anything else, feel free to reach out!"
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Carlos Nunez

August 25, 2025

5  out of  5
rating by Carlos Nunez
"It takes true talent to do what you do. I appreciate your support and help in getting me the correct Information I needed. Thank you to Alex and Samantha for the commitment to help me as a customer and the professionalism they showed through the whole process."
We responded:
"Carlos, thank you for your kind words! I'm glad to hear that Alex and Samantha provided the support and professionalism you needed. We're committed to ensuring you have the best experience possible. If there's anything else we can assist you with, just let us know!"