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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelly Deegan

October 29, 2025

5  out of  5
rating by Kelly Deegan
"Misty is the best. I was having a difficult time with the other insurance company after a car accident. She got on the phone and within an hour I had the answers I couldn’t get in a week!!"
We responded:
"Thank you for your review, Kelly! I'm so happy to hear that Misty was able to assist you so effectively during a challenging time. Our team is dedicated to providing the best support possible, and it's great to know Misty made a difference for you. If you need anything else, just let us know!"
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ChaTonia Webb

October 25, 2025

5  out of  5
rating by ChaTonia Webb
"Xay was great and talked me through the whole process. He made sure I was getting the best rate for my almost non-insurable car."
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Elisabeth Rodriguez

October 24, 2025

5  out of  5
rating by Elisabeth Rodriguez
"This agency ,Is always prompt , considerate and accessible !"
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Shawney Ray

October 23, 2025

5  out of  5
rating by Shawney Ray
"My experience with Cameron was wonderful. I got the quote I was needing and then some. I am extending happy with my experience all together and will be referring more to him for sure."
We responded:
"Thank you for your review, Shawney Ray! I'm glad to hear that Cameron provided you with the quote you needed and more. Your satisfaction means a lot to us, and we appreciate your referrals. If you have any more questions or need assistance, feel free to reach out anytime!"
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pamela nolan

October 22, 2025

5  out of  5
rating by pamela nolan
"Always great customer service."
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Tracy Pyle

October 10, 2025

5  out of  5
rating by Tracy Pyle
"I simply love my agent and his staff! He makes sure things stay on point and very helpful. State Farm has always been my go to Insurance Company! They Do You Right! Thanks. 😊"
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eimon jacobs

October 8, 2025

5  out of  5
rating by eimon jacobs
"Bryce was very professional. He is very caring helping with cheapest and what we service that we need."
We responded:
"Thank you for your review, Eimon! I'm happy to hear that Bryce provided you with professional and caring service. It's great to know he helped you find the right coverage at the best value. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Edward Luan

October 3, 2025

5  out of  5
rating by Edward Luan
"Caryna was great to talk to and helped me with my questions. The Jeff Burtis StateFarm team has been great over the years. Thank you for your service!"
We responded:
"Thank you for your review, Edward! I'm happy to hear that Caryna was able to assist you and that our team has consistently met your expectations over the years. We appreciate your trust in us! Let us know if there's anything else we can do for you."
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Delfrida Davis

October 2, 2025

5  out of  5
rating by Delfrida Davis
"The agent that I spoke with they were all wonderful and excellent, friendly and explain everything to me so that I can understand everything I’m proud for them to be my agent♥️"
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Nancy Luna

September 24, 2025

5  out of  5
rating by Nancy Luna
"Quick call for a cracked windshield. Great service, answered questions, and the follow up from the StateFarm glass guy was quick too!"
We responded:
"Nancy, thank you for your feedback! I'm happy to hear that you received great service and that your questions were answered promptly. It's wonderful to know the follow-up was quick as well. If you need anything else, feel free to reach out!"
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Grace Tiffany

September 22, 2025

5  out of  5
rating by Grace Tiffany
"It was great doing business with them. They explained everything exactly and best of all, they were not trying to sell me anything I didn’t want or need."
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Jamey Oliver

September 20, 2025

5  out of  5
rating by Jamey Oliver
"Gabby was very nice and helpful. All of my questions were answered."
We responded:
"Thank you, Jamey! I'm happy to hear that Gabby was able to assist you and answer all your questions. We appreciate your feedback and are here for any future needs you might have. Let us know if there's anything else we can do for you!"
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Brittnany Mcintosh

September 16, 2025

5  out of  5
rating by Brittnany Mcintosh
"Bradon McIntyre and Samantha was amazing. Bradon listened to all my needs and made sure every detail was to my liking. Had a great follow up call with Samantha who was very informative and verified that all information was correct. Very happy I made the switch to state farm"
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Tracy Pintar

September 16, 2025

5  out of  5
rating by Tracy Pintar
"I appreciate all the help that Samantha and Jacob provided for me as I moved back to IL and transfered my insurance. They made the transition easy. Everyone I have talked to at Jeff Burtis office is kind and so helpful."
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Charles Hawkins (Work)

September 11, 2025

5  out of  5
rating by Charles Hawkins (Work)
"Always there for me. Fast responses and sensitive to the situations. Thanks"
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Catherine Criss

September 11, 2025

5  out of  5
rating by Catherine Criss
"Rep was very helpful and polite. Good customer service . Thank you"
We responded:
"Thank you, Catherine! I'm happy to hear that our team provided you with helpful and polite service. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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romana smela

September 9, 2025

5  out of  5
rating by romana smela
"Absolutely 100% knowledgeable and very friendly staff. In very short amount of time they took care of all my policies for a great price."
We responded:
"Romana, thank you for your wonderful feedback! I'm happy to hear that our team was able to assist you efficiently and provide great service. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Rick

September 9, 2025

5  out of  5
rating by Rick
"Just got insured for auto renters and life insurance. So far the customer service has been very good."
We responded:
"Thank you, Rick! I'm happy to hear that you're satisfied with the customer service while getting insured for auto, renters, and life insurance. If you have any questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Donna Willis

September 5, 2025

5  out of  5
rating by Donna Willis
"I am so pleased with Jeff Burtis. He went completely out of his way to find me the best coverage for my insurance needs. He found me the most best rate possible. If you are in need of trying to lower your insurance rate I highly recommend him. He will take his time with you and try to help you in any way possible. He found a rate for me that was half of what I was paying for insurance. He is so very thorough. I am from an other state than he is from he took his time to go out of his way for me. I liked the way that he was so very friendly. He did not make feel "hury up and be done with me". I highly recommend him. I am so very pleased with the insurance he found for me. He will try to help you if he possibly can. Give him a try."
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Kyleigh Miller

September 4, 2025

5  out of  5
rating by Kyleigh Miller
"Dax helped me sooo much! Worked with me fore several hours just to get to the rate I wanted super helpful, nice, and kind!! Highly recommend!!!!"
We responded:
"Kyleigh, thank you for your wonderful feedback! I'm delighted to hear that Dax was able to assist you so effectively and provide the support you needed. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Nicholas Mason

September 3, 2025

1  out of  5
rating by Nicholas Mason
"Wow talk about a mess. The lady who answered the phone clearly should have taken the day off if she was that upset. However to my knowledge I thought I was the customer and she could just put her issues outside of work aside. That was not the case. Found out I have been overpaying due to the car they have on file for me that is not even mine. I own my car outright. The car and VIN they have listed is a leased car and more expensive. I have been questioning why I pay so much given no accidents or tickets in years. I am waiting for a call back and will update once this mess is cleared up. However I will be taking my business elsewhere and will try to recoup what I have overpaid in court. There is more than one insurer out there thank goodness!!!"
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Doug Sternberg

August 26, 2025

5  out of  5
rating by Doug Sternberg
"Fast easy and very friendly. Made everything I needed in a matter of minutes. Thank you."
We responded:
"Thank you, Doug! I'm happy to know that you found the process fast and friendly. Our team is committed to making things as easy as possible for you. If you need anything else, feel free to reach out!"
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Frank McEntee

August 25, 2025

5  out of  5
rating by Frank McEntee
"Very professional and very smooth and no stress"
We responded:
"Thank you, Frank! I'm happy to hear that you found the experience professional and stress-free. Our team is dedicated to making things smooth for you. If you need anything else, feel free to reach out!"
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Carlos Nunez

August 25, 2025

5  out of  5
rating by Carlos Nunez
"It takes true talent to do what you do. I appreciate your support and help in getting me the correct Information I needed. Thank you to Alex and Samantha for the commitment to help me as a customer and the professionalism they showed through the whole process."
We responded:
"Carlos, thank you for your kind words! I'm glad to hear that Alex and Samantha provided the support and professionalism you needed. We're committed to ensuring you have the best experience possible. If there's anything else we can assist you with, just let us know!"
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Tanya Craig

August 22, 2025

5  out of  5
rating by Tanya Craig
"Misty was so sweet and knowledgeable. I had a couple of questions about claims and policy and she helped me out. Made my day!! Cameron was so helpful as well. Such a personal touch at Jeff Burtis Agency."